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Delivery Charges & Returns Policy

FREE UK DELIVERY ON ALL ORDERS

Gift Box included on all orders over £50.

For orders under £50 these will be posted out in our signature turquoise bags. Please email if a box is required. 

POSTAGE

All our pieces will be posted via Royal Mail unless otherwise requested and dispatched within 1-5 working days. 

TISAN RETURNS POLICY

We pride ourselves that all our pieces are sent out in perfect condition we therefore inspect each piece carefully before it leaves us. If you are not entirely happy with your purchase you may cancel your order either before or up to 7 days after delivery by emailing us at info@tisanjewellery.com or phoning on 01620 811184. Unfortunately due to hygiene reasons we are unable to accept returned earrings unless they are faulty. The pieces need to be returned to us in ‘as new’ condition with the tag still attached and in their original packaging. Postage costs are non refundable. The parcel is the sender’s responsibility until it arrives with us. Please return to: Tisan, Quarryford House, Gifford, East Lothian EH41 4PL